Verified Practice Management
MedicallySMART provides practice management services for American doctors operating abroad.
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Client Background
MedicallySMART provides practice management services for American doctors operating abroad. We focus on delivering a meticulous, detail-oriented approach that supports our clients in maintaining compliant patient records, ensuring accurate billing, and streamlining practice operations.
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Challenge Faced
One of our clients, an American practitioner based overseas, had opted to close her practice on Fridays. However, an administrative oversight led to patients arriving on unscheduled Fridays or without formal appointments, which resulted in gaps in patient records and potentially missed charges or tasks associated with these visits.
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Solution Provided
To address this, we implemented a two-pronged approach:
- Monthly Checklist Audits.
- Ensured that all patient encounters, completed tasks, applied charges, and required lab or medication orders were accounted for.
- Cross-referenced the client’s schedule to identify and follow up on any uncompleted tasks.
- Encounter-Based Analysis.
- Pulled encounter data directly from the EHR system to include unscheduled visits.
- Investigated discrepancies and identified one patient whose tasks and charges were unrecorded.
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Implementation Process
Applied the monthly checklist to track patient encounters, tasks, and charges.
- Conducted a detailed analysis of EHR encounter data for the month in question.
- Identified gaps in the schedule and ensured all patient-related tasks were addressed.
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Strategic Planning
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Design Prototyping
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Development Process
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Testing
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Launch
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Results and Outcomes
- Unscheduled Patient Capture: Identified additional patients from the encounter list who were not recorded on the schedule.
- Missed Charge Recovery: Recovered charges for one patient whose visit was unrecorded.
Enhanced Process Reliability: Reinforced the importance of formal appointment scheduling in the EHR system for seamless practice operations.
User Engagement
Positive Feedback
Market Recognition
Increased User Base
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Conclusion
This successful intervention demonstrates MedicallySMART’s commitment to thorough internal controls and proactive management.
By implementing an encounter-based audit in addition to our standard monthly checklist, we minimized risks of lost revenue, uncompleted tasks, and patient mismanagement, reinforcing our client’s confidence in our services.
